General
Payments for refills that loaded successfully are final; once a refill is completed it can't be refunded or cancelled. Please double-check the phone number, carrier, and plan or amount before you pay. This includes:
- a refill sent to an incorrect phone number provided by the user,
- selecting the wrong carrier or plan amount,
- a change of mind after a successful refill, and
- carrier-side issues (account suspension, porting, etc.).
Failed or undelivered refills
If a refill did not load or failed to deliver to the phone number, you can request a refund at any time; there is no time limit. Many failed refills are refunded automatically.
Auto Pay
Auto Pay can be cancelled at pinzoo.com/help with "Unsubscribe From Autopay"; completed payments can't be refunded.
Problems with a payment
If you were charged more than once for the same order or your refill didn't arrive, email support@pinzoo.com and include:
- your phone number,
- carrier name,
- transaction ID or order number,
- date of purchase,
- description of the issue.
See also our Terms & Conditions.